Faq
Clear your doubts
Frequently Asked Questions
Time to let you run your business without worrying about payments. Let us remove some pressure with easier payments acceptance. It’s as simple as choosing how to take payments, the equipment you’ll need, and a pricing plan that fits you.
- Which type of card terminal is more advisable for my business?
Woohoo Pay card terminals come in three types: portable, mobile, and countertop. The model you need will depend on what sort of business you run and how you prefer to take payments.
- What cards are accepted?
All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)
- Can I setup the terminal myself?
Yes. All our terminals are easy to install, and we provide freephone support should you have any issues.
- How often will the card terminal need to be recharged?
Our mobile card terminal battery will last up to 8 hours on a single charge (when taking back to back payments). The battery life will last longer if not in constant use.
- Can I accept contactless payments?
Yes. All our card terminals have contactless built-in including Apple Pay, Google Pay, and Samsung Pay.
- Can I take card payments over the phone?
Yes. All our card terminals support Card Not Present transactions.
- How will you support my card terminal?
Our freephone helpdesk is available 7 days a week and if your terminal is not working, we will send you a new one.
- What cards are accepted?
All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)
- What are the supported transactions?
- Sale
- Refund
- Reversal
- Pre-auth
- Cash back
- Gratuity / Tips
- Contactless
- Mobile payments – Apple Pay, Google Pay and Samsung Pay
- Chip & PIN
- Swipe / Magstripe cards
- Card Not Present / Over the phone
- Comprehensive End of Day reporting:
– Sales by card type
– Contactless sales by card type
– Refunds by card type
– Cash back totals
– Gratuity / tip totals (including waiter totals if enabled)
- Do any other payment fees apply?
No. With Woohoo Pay, whether you choose our Pay As You Go or Pay Monthly options, there are no setup fees or hidden costs for taking payments. For PCI-DSS compliance certification you can optionally choose our simple Safer-payments PCI service, but you are free to supply certification details from another provider.
- Is there a fee for charge-backs?
We do everything we can to help you to avoid charge-backs – find out more about how to do this here. However if a charge-back does occur, an administration fee of €15 applies. (This will be returned to you if the charge-back is unsuccessful.)
- Terminal not turning on or screen not lighting up
Unplug power, wait for ten seconds and then reconnect. Check all cables are firmly connected or battery pack is firmly in place. Check internet or phone line is working.
How it works o 5G connection
See how our service
improves your bottom line
Process a high volume
If you process a high number of card payments, your rate will improve as a result. No need to stress over these rates, though they can seem confusing, we make them clear to understand in your invoices.
Monthly Fee Charge
according to the type of terminal you are using - countertop, portable or mobile.Payment processing fees are charged per transaction in function of card types – debit or credit – and card turnover.
Card Terminal cost?
Woohoo Pay can provide you with an out-of-the-box set up terminal free of costs in as little as 3 days, committing to help small businesses getting paid without delays.
Still having doubts?
Contact our call center
Got questions? Fancy a chat? Terminal support is available 24/7 and there are lots of ways to get in touch. We are the software experts. We’re the payment masters. Together we can give our customers a better experience, and make more money too.
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