Faq

Clear your doubts

Frequently Asked Questions

Time to let you run your business without worrying about payments. Let us remove some pressure with easier payments acceptance. It’s as simple as choosing how to take payments, the equipment you’ll need, and a pricing plan that fits you.

Woohoo Pay card terminals come in three types: portable, mobile, and countertop. The model you need will depend on what sort of business you run and how you prefer to take payments.

All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)

Yes. All our terminals are easy to install, and we provide freephone support should you have any issues.

Our mobile card terminal battery will last up to 8 hours on a single charge (when taking back to back payments). The battery life will last longer if not in constant use.

Yes. All our card terminals have contactless built-in including Apple Pay, Google Pay, and Samsung Pay.

Yes. All our card terminals support Card Not Present transactions.

Our freephone helpdesk is available 7 days a week and if your terminal is not working, we will send you a new one.

All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)

    • Sale
    • Refund
    • Reversal
    • Pre-auth
    • Cash back
    • Gratuity / Tips
    • Contactless
    • Mobile payments – Apple Pay, Google Pay and Samsung Pay
    • Chip & PIN
    • Swipe / Magstripe cards
    • Card Not Present / Over the phone
    • Comprehensive End of Day reporting:

– Sales by card type

– Contactless sales by card type

– Refunds by card type

– Cash back totals

– Gratuity / tip totals (including waiter totals if enabled)

No. With Woohoo Pay, whether you choose our Pay As You Go or Pay Monthly options, there are no setup fees or hidden costs for taking payments. For PCI-DSS compliance certification you can optionally choose our simple Safer-payments PCI service, but you are free to supply certification details from another provider.

We do everything we can to help you to avoid charge-backs – find out more about how to do this here. However if a charge-back does occur, an administration fee of €15 applies. (This will be returned to you if the charge-back is unsuccessful.)

Unplug power, wait for ten seconds and then reconnect. Check all cables are firmly connected or battery pack is firmly in place. Check internet or phone line is working.

How it works o 5G connection

See how our service

improves your bottom line

Process a high volume

If you process a high number of card payments, your rate will improve as a result. No need to stress over these rates, though they can seem confusing, we make them clear to understand in your invoices.

Monthly Fee Charge

according to the type of terminal you are using - countertop, portable or mobile.Payment processing fees are charged per transaction in function of card types – debit or credit – and card turnover.

Card Terminal cost?

Woohoo Pay can provide you with an out-of-the-box set up terminal free of costs in as little as 3 days, committing to help small businesses getting paid without delays.

Still having doubts?

Contact our call center

Got questions? Fancy a chat? Terminal support is available 24/7 and there are lots of ways to get in touch. We are the software experts. We’re the payment masters. Together we can give our customers a better experience, and make more money too.

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+353 89461 2366

We present a high performance Merchant service for your business or your online shop. We have more than 10 years of experience and quality in the Fintech sector.

Get in touch

+353 89461 2366

(Customer service and support)

Youghal

Co, Cork. Ireland

© Copyright Woohoo Pay Merchant Services by Roche Fintech Ireland

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